Preguntas Frecuentes

How to Buy?

To make purchases in the online store at www.piratamotor.com, registration is required. Simply follow the purchase steps and complete the shipping form. You can choose to buy as a guest or create an account, which will save you time in future purchases by not having to re-enter your details.

The user can add as many items as they wish to the shopping cart.

Next, the user must validate the steps of the process and provide the shipping address.

Shipping Cost Calculation Shipping costs are dynamically calculated based on the products added to the shopping cart.

Shipping and Delivery Times

In-stock items:

• Shipments are processed within 1 to 3 business days after payment is received.

Approximate delivery times:

• Mainland Spain: 2 to 3 business days.

• Balearic Islands: 3 to 4 business days.

• Canary Islands: 5 to 6 business days.

• Portugal: 3 to 4 business days.

• Other destinations: Please contact us directly.

Exceptions to delivery times:

• Items on backorder: Dependent on the manufacturer’s stock.

  • The approximate delivery date will be notified via email after the order is placed.

• Custom-made items: Delivery times will be determined on a case-by-case basis.

Claims for Damage or Loss

It is essential to follow these steps to make a claim related to damage or loss during transportation:

1. Inspection at the time of delivery:

   • If you detect any damage to the package, act immediately:

     • In the presence of the delivery driver: Make the claim directly to the driver.

     • Delivery receipt: Record the issue on the delivery receipt provided by the transport agency, and ensure it is signed.

2. Notifying the issue:

   • Report the issue within 24 hours of receiving the package by emailing contacto@piratamotor.com.

Important:

• If you sign the delivery receipt without noting the issue, the courier will consider the package to have been delivered in perfect condition. In such cases:

  • No subsequent claims will be accepted.

  • Responsibility will rest with the recipient of the package.

Recommendation for visible damage:

• If you notice damage to the package, document it on the delivery receipt.

• Once you open the package:

  • If the product is in good condition, no further action is required.

  • If it is damaged, contact contacto@piratamotor.com to manage the claim.

Product Warranty

The warranty exclusively covers manufacturing defects. To make use of the product warranty, you must present the purchase invoice.

Conditions:

• Claims will not be accepted more than 24 hours after receiving the merchandise, except in cases of manufacturing defects.

What to Do If You Have a Complaint?

We are committed to continuously improving our services, speeding up deliveries, and ensuring your satisfaction with our products. Therefore, if you experience any issues, please do not hesitate to submit your complaint through:

• The contact form on our website.

• Email: contacto@piratamotor.com.

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